SHIPPING & RETURNS
Rock Creek Precision represents several manufacturers and ships from multiple warehouses. Therefore, your items may arrive in multiple packages, from multiple locations with different shipping dates.
In general, please allow 5-7 business days for your order to process. Our business days are Monday - Friday 8 a.m. - 7 p.m. EST; Holidays, Saturday, and Sunday are not included. Some orders may also be delayed depending on carriers. We assure you, we are doing all we can to get your order to you as quickly as possible!
If you wish to cancel your order please contact us with your order number available. We will try our best to get that canceled but sometimes the order may be too far along in our process and is unable to be stopped. Please note; just because a tracking number has not been uploaded to your order does not mean the label is not created already, it will be updated by end of the day.
Please feel free to contact us anytime if you have questions regarding the status of your order.
WE ARE COMMITTED TO MAKING SURE THAT YOU ARE HAPPY WITH YOUR PURCHASE!
Return & Exchange Policy
Rock Creek Precision has a 30-day Return Policy, from the date the item(s) shipment.
Send an email to email@example.com and include the following information:
Item(s) being returned
Reason for return
Pictures if applicable
Our restocking fee is 15%. This covers inspection and re-inventory of the products. We will waive the restocking fee in the case of: defective items, incorrectly shipped items, and site description errors.
The refund will be issued to your original payment method. Please allow 10 days to process.
All shipping costs are non-refundable, unless BDU is found at fault. However, we will cover all return shipping costs unless out of our 30-day return policy.
See our Terms of Service for more information.
- Returned items will only be accepted if unopened from the original manufacturer’s packaging and with all parts, manuals, and instructions included.
- This includes unused, unaltered, and uninstalled conditions.
- If you have installed or mounted the product already do not fret! Most accessory items have a manufacturer warranty. If you need help contacting them, we will be happy to help!
- Products by certain manufacturers, such as Surefire, Vortex, Holosun, Nightforce, Streamlight, etc are subject to their warranty and service policies.
- If the item is found defective within 5 days of receipt, we will accept the return. If found non-defective a 15% restocking fee will be applied.
- Original shipping charges ARE NOT refunded if the item is NOT found to be defective and a 15% restocking fee may apply.